Refund policy

Refund Policy – SURG.EG:

At SURG, we are committed to delivering high-quality products. For that reason, we only accept returns requests only if:

✅ Eligible for Refund
*The product has a clear manufacturing defect (fabric flaw or sewing issue). With below consideration:
-The issue is reported within 48 hours of receiving the item.
-The product is unused, unwashed, and returned in its original condition and packaging.

❌ Not Eligible for Refund
*Size-related returns are not accepted, as we provide a clear and accurate size chart before purchase.
-No exchanges are offered for size or preference reasons.

💳 Refund Process
-Once the issue is verified, we will issue a full refund to the original payment method within 7–10 business days.
-Return shipping is covered by us only if the defect is confirmed.

📩 How to Request a Refund
-Contact us within 48 hours of receiving your order at [Mahmoudshereen@hotmail.com] or via WhatsApp.
-Include your order number and clear photos showing the defect.
-Our team will review your request and respond within 1–2 business days.

We truly appreciate your trust in SURG, and we’re always here to ensure you have a smooth and satisfying experience.
Thank you for choosing us.